Last updated: December 2025
This Cookie Policy explains how Comstay (“Comstay”, “we”, “us”, “our”) uses cookies and similar technologies on www.comstay.group (the “Website”).
This policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. Cookies help websites function properly, improve user experience, and provide information to website owners.
We also use similar technologies such as pixels and tags (for example, the Meta Pixel) that can collect information about your browsing activity.
2. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
- Essential (Strictly Necessary): to make the Website work, keep it secure, and enable core functionality.
- Analytics: to understand how visitors use our Website and improve performance and content.
- Marketing/Advertising: to measure the effectiveness of ads and improve marketing campaigns (including retargeting where applicable).
- Functional (Optional): to remember choices you make (for example, language or preferences), if used.
Cookies that are not strictly necessary are only used after you give consent, where required by applicable law.
3. Cookie Consent and How You Can Change Your Preferences
We use a cookie banner (consent tool) that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
You can update your choices at any time using the cookie settings link/button available on the Website.
4. Types of Cookies We Use
Below is an overview of the cookie categories that may be used on our Website.
A. Strictly Necessary Cookies (Essential)
These cookies are required for the Website to function and cannot be switched off in our systems in many cases. They are typically set in response to actions made by you, such as privacy preferences, security, or form submissions.
Examples of use:
- Website security and fraud prevention
- Load balancing
- Consent management (saving your cookie choices)
- Basic site functionality (WordPress core functions)
Legal basis (GDPR where applicable): Legitimate interests / necessary for service delivery.
B. Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting and reporting information (e.g., pages visited, time spent, navigation paths).
We use:
- Google Analytics 4 (GA4)
Analytics cookies are activated according to your consent preferences.
Legal basis (GDPR where applicable): Consent.
C. Marketing / Advertising Cookies
These cookies are used to measure ad performance, attribute conversions, and improve campaign efficiency. They may also support retargeting depending on configuration.
We use:
- Google Ads (conversion tracking / remarketing where enabled)
- Meta Pixel (Facebook/Instagram conversion tracking / remarketing where enabled)
Marketing cookies are activated according to your consent preferences.
Legal basis (GDPR where applicable): Consent.
D. Functional Cookies (If Enabled)
Functional cookies help the Website remember choices you make (such as preferences) to provide a more personalized experience.
We may use functional cookies depending on the features enabled on the Website.
Legal basis (GDPR where applicable): Consent (in most cases).
5. Third-Party Services and Cookies
Some cookies and similar technologies may be set by third-party services that appear on our Website or are used through our Website tools.
A. Google (GA4 / Google Ads)
Google may process usage and advertising data according to its own policies and configurations.
B. Meta (Meta Pixel)
Meta may process data according to its own policies and configurations.
C. Calendly
If you book a call via Calendly, Calendly may set cookies or similar technologies to provide scheduling functionality.
D. WhatsApp
If you click a WhatsApp button or link, you will be redirected to WhatsApp. Any data processed after that is governed by WhatsApp’s policies.
6. Cookie List
The exact cookies used on the Website may vary depending on:
- Your consent preferences
- Website configuration (WordPress plugins, features)
- Updates made by third-party tools (Google/Meta/Calendly)
For transparency, we recommend adding a cookie table generated by your cookie banner tool (most consent tools automatically generate a live cookie list).
Typical examples may include:
- Consent preference cookies (store your choices)
- Google Analytics cookies (analytics identifiers)
- Advertising cookies/pixels (conversion attribution and remarketing identifiers)
If you tell me which cookie banner tool you are installing (CookieYes, Complianz, Cookiebot, Axeptio, etc.), I can format this section to match it perfectly.
7. How to Control Cookies Through Your Browser
You can also control cookies directly through your browser settings:
- You can delete cookies stored on your device
- You can block cookies or limit them
- You can set alerts when cookies are placed
Please note: blocking cookies may impact certain features and functionality of the Website.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time. The latest version will always be posted on this page, with an updated “Last updated” date.
9. Contact
If you have questions about this Cookie Policy, contact:
Comstay
Calle Central, Playa del Coco, Guanacaste, Costa Rica
Email: contact@comstay.com
Website: www.comstay.group